Reference

How ck299 Handles Your Personal Information

Your privacy is part of how we run this platform. When you open an account and use bKash, Nagad, or Rocket to move funds, we collect only what we need to keep your account secure and your transactions working.

Account Data ProtectionLocal Payment PrivacyCookie ControlsData Access Rights
ck299 How ck299 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to request access to your personal data, ask us to correct something, or raise a concern about how we handle your information, our support team is the right place to start. You can reach us through live chat directly in your account, by email, or through our help centre — whichever works for you from Dhaka or anywhere else in Bangladesh.

Team online

Live Chat

Open your account, go to the help icon, and start a chat. Our team handles data and privacy questions alongside general account support.

Email Support

Send your data request or privacy concern to our support email. Include your registered account details so we can locate your record quickly.

Help Centre

Our help centre has a dedicated privacy section where you can submit a formal data access or deletion request through a structured form.

DATA SECURITY PRACTICES

How We Protect and Manage Your Information

Security is built into every layer of your account — from the moment you log in with OTP verification to the way your bKash or Nagad transaction data is encrypted in transit. We keep your data only as long as your account is active or as required under applicable rules, and we review retention periods regularly.

Account Security Every login uses OTP verification tied to your registered number. We flag unusual access patterns automatically and can lock your account if something looks off.
Cookie Controls We use cookies to keep your session active and remember your preferences. You can manage or clear cookies through your browser settings at any time without losing your account.
Data Retention We hold your account and transaction data for as long as your account remains open and for the period required under applicable regional rules after closure.
Requesting Changes You can ask us to correct inaccurate data or request a copy of what we hold. Submit your request through live chat or email with your account details for verification.

Common Questions About Your Privacy on ck299

Here are the questions we hear most often about how your data is handled, stored, and accessed on this platform.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log device and session data to secure your account and verify transactions.

We share only what payment processors like bKash, Nagad, or Rocket need to complete your transaction. We do not sell your personal information to any outside party.

We retain your data while your account is active and for the period required under applicable rules after you close it. We do not hold data beyond what is necessary.

Contact us through live chat in your account or by email. Include your registered account details so we can locate your record and respond to your request promptly.

Yes. Submit a deletion request through our help centre form or via email. We will process it in line with our retention obligations and confirm once it is done.

All payment data is encrypted in transit. We share only the minimum details each payment rail needs to process your deposit or withdrawal, and nothing more is stored than necessary.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.